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      <title><![CDATA[News - conciergevietnam.org]]></title>
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      <pubDate>Sat, 21 May 2016 21:34:00 +0200</pubDate>
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         <title><![CDATA[Bank Customer Service Story]]></title>
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         <description><![CDATA[This awesome customer service story was shared on The Financial Brand website by Ron Shevlin. The story shows how much of an impact one employee going the extra mile can have on customer loyalty, and the advantage it can have on the career of a customer service professional. I hope you enjoy it as much as i did.

	&nbsp;

	&nbsp;

	The incident happened 18 years ago, and I only heard it for the first time yesterday. What makes that worth mentioning is that the story was from my...]]></description>
         <pubDate>Sat, 21 May 2016 21:34:00 +0200</pubDate>
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         <title><![CDATA[How to Use a Hotel Concierge]]></title>
         <link>https://www.conciergevietnam.org/news/how-to-use-a-hotel-concierge/</link>
         <description><![CDATA[

	A few years ago, Kate and I took a trip to San Francisco for business. The company that flew us out there set us up in a high-end hotel right near the Embarcadero. We usually stay at something like a Holiday Inn Express, so this was a completely new experience for us.

	&nbsp;

	When we entered the hotel lobby, I noticed a little desk to the side that had the word “Concierge” on the front of it in big gold letters. My only knowledge of concierges at this point had come from watching Tim...]]></description>
         <pubDate>Sat, 21 May 2016 09:16:00 +0200</pubDate>
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         <title><![CDATA[HCM City launches new bus route to international aiport]]></title>
         <link>https://www.conciergevietnam.org/news/hcm-city-launches-new-bus-route-to-international-aiport/</link>
         <description><![CDATA[A bus route between Tan Son Nhat International Airport and District 1 of Ho Chi Minh City was put into operation from May 19.

The route numbered 49 operates from 0:00 am to 11:45 pm, making 43 trips every day. The buses will depart every 30 minutes on the 17km route, taking some 85 minutes to cover the distance.&nbsp;

The fare is 40,000 VND (1.8 USD) per passenger one way.&nbsp;

This is the second five-star bus route after the route 109 travelling between September 23 Park and Tan Son Nhat...]]></description>
         <pubDate>Thu, 19 May 2016 21:54:00 +0200</pubDate>
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